Refund and Returns Policy

At WhiteNoiseAcoustics, we strive to provide our customers with high-quality products and a seamless shopping experience. In the event that you receive a damaged product due to an error on our part, we are committed to resolving the issue promptly. Please review our returns policy below for more information:

1. Damaged Products:

  • We offer a 30-day return policy for products that are received damaged due to manufacturing defects or errors on our side.
  • To initiate the return process for a damaged product, please contact our customer service team at within 30 days of receiving the item.
  • Provide your order number, a detailed description of the damage, and clear photographs of the damaged product.

2. Non-Acceptance of Returns in Other Cases:

  • We regret that we cannot accept returns for reasons other than damage caused by our error. This includes but is not limited to changes in preference, ordering the wrong product, or dissatisfaction unrelated to product quality.

3. Return Process:

  • If your return request is approved for a damaged product, we will provide you with a return authorization and instructions on how to return the item.
  • Ensure that the product is securely packaged for return to prevent further damage during transit.
  • Once the returned item is received and inspected, we will process the refund or replacement as applicable.

4. Conditions for Returns:

  • Products must be returned in their original packaging, including all accessories and documentation.
  • Any signs of use, damage caused by the customer, or missing items may result in a partial refund or rejection of the return.

5. Refund Process:

  • Refunds for damaged products will be processed within 10 business days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.

6. Contact Information:

  • For any questions or concerns regarding returns, please contact our customer service team at

By making a purchase on, you acknowledge and agree to abide by the terms and conditions of this returns policy.